The State legislature has enacted Senate Bill 998 (“SB 998”) known as the Water Shut Off Protection Act. It is intended to help residential water users who lose access to water service due to their inability to pay. It requires procedural protections before residential water service can be discontinued for non-payment. These protections apply to water service provided by an "urban water supplier," an "urban and community water system," and a "public water system" as those terms defined in SB 998 requires water suppliers to have a written policy on discontinuation of services (Shut Off Policy), prohibits discontinuance until accounts are a least 60 days delinquent, requires water suppliers to offer payment arrangements to residents who cannot pay and are willing to make payments via alternative methods, and other requirements.
Below you will find “Policy 1.100 - Billing and Payment of Bills” which is provided in six separate languages for your use.
Website Accesibilty Policy Thermalito Water and Sewer District
Thermalito Water and Sewer District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Thermalito Water and Sewer District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations
Thermalito Water and Sewer District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Thermalito Water and Sewer District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found. In our ongoing commitment to transparency, we make the
last three months' reports available to the public.
August 2021 Website Accessibility Compliance Report
July 2021 Website Accessibility Compliance Report
June 2021 Website Accessibility Compliance Report
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.